FAQ

1. Where do you ship?
We currently ship exclusively within Poland.

2. What products do you sell?
We specialize in glassware, including drinking glasses, decorative items, and practical pieces for everyday use.

3. How long does delivery take?
Orders are processed within 1–3 business days and delivered within 2–5 business days after dispatch.

4. How can I track my order?
You will receive tracking details by email once your order has been shipped.

5. Can I return my order?
Yes, you can return your order within 14 days of receiving it. Items must be unused and in their original packaging.

6. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. What if my glassware arrives damaged?
Please contact us within 7 days with photos of the damage. We will arrange a replacement or refund.

8. Are your products fragile?
Yes, glassware is delicate. We ensure careful packaging, but please handle items with care.

9. Are your items suitable for everyday use?
Yes, many of our products are designed for both daily use and decorative purposes.

10. Are your products dishwasher safe?
Care instructions vary by product. Please check product descriptions for details.

11. What payment methods do you accept?
We accept secure Shopify payment methods, including major credit and debit cards.

12. How can I contact you?
Email: sabineresior@gmx.net
Phone: 607034633